Shipping Policy

Last updated: 15 August 2026

Where we ship from, and how

Saprora is an online-only retailer based in Amman, Jordan, operated as a sole trader. We do not manufacture our own products and we do not operate our own warehouses or physical stores.

We source our products from a small number of vetted manufacturing partners. When you place an order, that partner picks, packs and dispatches it directly to you on our behalf, from the fulfilment centre closest to your delivery address. This is a large part of why our prices are what they are, and we would rather tell you plainly than let you assume there is a warehouse in your country.

Shipping locations and cost

Shipping is free, with no minimum spend and no handling fees added at checkout, to the United States, United Kingdom, Canada, Australia and New Zealand.

We do not currently ship outside these five countries. All prices are displayed and charged in United States Dollars (USD). Your bank or card issuer may apply a currency conversion fee, which is outside our control.

Delivery timeframe

Processing and dispatch: 1 to 2 business days after payment clears
Transit: 5 to 7 business days
Total estimated delivery: 6 to 9 business days

Orders are not processed, dispatched or delivered on weekends or public holidays.

Orders ship on tracked services. The final leg of delivery is handled by the national postal carrier or courier in your country, and the specific carrier is confirmed in your dispatch email alongside your tracking number. We do not name a single carrier here because it varies by destination and by which fulfilment centre your order ships from.

These are estimates, not guarantees. Customs inspections, carrier backlogs, severe weather, and incorrect or incomplete delivery addresses can all extend them.

Tracking

You receive a tracking number by email as soon as your order is dispatched. If you have not received tracking within 3 business days of ordering, email us and we will chase it.

Customs, duties and import charges

Orders to the five countries above ship on delivered-duty-paid terms wherever the carrier supports it, and we do not expect you to be charged import duty. If you are ever asked to pay an import charge to receive a Saprora order, send us the notice and we will reimburse it.

Lost, delayed or undelivered parcels

If tracking has not updated for 10 business days, or the estimated delivery window has passed by more than 5 business days, email shop@saprora.com with your order number. We will open an investigation with the carrier. If a parcel is confirmed lost, you get a replacement or a full refund, your choice.

Incorrect addresses

Please check your delivery address carefully before ordering. If you spot a mistake, email us immediately and we will correct it free of charge at any point before dispatch. Once dispatched we cannot reroute a parcel.

Contact

Saprora
Najran St. 2, Amman 11118, Jordan
Email: shop@saprora.com
Phone: +962 79 663 8585
Support hours: Sunday to Thursday, 09:00 to 18:00 (GMT+3). Email is monitored seven days a week and answered within 24 hours.

Saprora does not operate a walk-in storefront, so please contact us by email or phone rather than visiting in person.