Frequently Asked Questions
Shipping and delivery
How long will my order take?
Orders are processed within 1 to 2 business days, then take 10 to 20 business days in transit. Total estimated delivery is 11 to 22 business days. Our products ship from our manufacturing partners overseas, which is why delivery takes longer than a domestic retailer — we would rather quote a window we can actually meet than promise a week and miss it. Orders are not processed or delivered on weekends or public holidays.
Where do you ship from?
Saprora is an online-only retailer based in Amman, Jordan, operated as a sole trader. We do not manufacture our own products and we do not operate our own warehouses. We source from a small number of vetted manufacturing partners who pick, pack and ship your order directly to you on our behalf, from the fulfilment centre closest to your delivery address. Every order is tracked from dispatch to delivery.
Which countries do you ship to?
We ship free to the United States, United Kingdom, Canada, Australia and New Zealand. All prices are shown and charged in US dollars. Prices for the United Kingdom, Australia and New Zealand include VAT or GST. In the United States and Canada, applicable sales tax is calculated from your delivery address and shown at checkout before you pay.
How much is shipping?
Shipping is free on every order, to every country we serve. There is no minimum spend and no handling fees are added at checkout.
Will I pay customs or import duties?
You should not. Orders to the five countries we serve ship on delivered-duty-paid terms wherever the carrier supports it. If you are ever asked to pay an import charge to receive a Saprora order, send us the notice and we will reimburse it. You should never pay extra to receive something you have already paid for.
How do I track my order?
You will receive a tracking number by email as soon as your order ships. See our order tracking page for full instructions.
My tracking has not updated in a few days. Is my order lost?
Tracking often pauses for several days while a parcel moves between carriers, clears a sorting hub or passes through customs. This is normal on international shipments. If there has been no movement for more than ten business days, email us and we will chase the carrier for you.
Products and installation
Do I need to drill holes in my tiles?
For almost everything we sell, no. Our shelves and caddies mount with high-bond adhesive pads, our over-toilet units are freestanding, and our shower heads screw onto the standard G1/2 inch thread that is already in your bathroom. The LED mirrors are the exception, as they are wall-mounted and hardwired.
Will the adhesive damage my wall when I remove it?
No. Adhesive-mounted products come away from tile, glass and sealed surfaces without pulling off grout or paint. Adhesive pads will not hold on textured, unsealed or porous walls, so check your surface before ordering.
How do I know it will fit my bathroom?
Every product page lists full dimensions in both centimetres and inches, plus the specific clearances you should measure before ordering. If you are unsure, email us your measurements and we will tell you honestly whether it will fit.
Do the shower heads fit my plumbing?
Yes. They use the universal G1/2 inch thread, which is the standard fitting on shower arms and hoses in the US, UK, Canada, Australia and New Zealand. They hand-tighten. No tools and no plumber required.
Orders, payment and returns
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express and Discover), Google Pay, and other payment methods shown at checkout depending on your country. Payments are processed by our payment partner, Whop, over an encrypted connection, and we never see or store your card details.
Can I cancel or change my order?
Yes, free of charge, any time before it ships, which is usually within 1 to 2 business days. Email us as soon as possible.
What is your return policy?
You have 30 days from delivery to return anything, for any reason. No restocking fees. We cover return costs if an item arrives damaged, faulty or incorrect; customers cover return shipping on change-of-mind returns outside the statutory cancellation period. Where return shipping would cost more than the item is worth, we refund you and ask you to keep it. Full details are in our Refund Policy.
My item arrived damaged. What now?
Email shop@saprora.com with photos of the item and its packaging. In most cases we ship a replacement straight away and you will not need to return the damaged one.
How do I contact you?
Saprora
Najran St. 2, Amman 11118, Jordan
Email: shop@saprora.com
Phone: +962 79 663 8585
Support hours: Sunday to Thursday, 09:00–18:00 (GMT+3). Email is monitored seven days a week and answered within 24 hours.
You can also use our contact form.