Track Your Order

Every Saprora order is trackable from the moment it leaves the warehouse. Here is how to find yours.

1. Check your email

As soon as your order ships you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier. This email is sent to the address you used at checkout.

If you cannot find it, check your spam or promotions folder and search for Saprora.

2. Track through your account

If you created an account at checkout, sign in at your account page to see order status and tracking for every order you have placed.

3. Use a universal tracker

Your tracking number works on any universal tracking service. Paste it into 17TRACK and it will detect the carrier automatically. This is often the fastest way to see the full journey when a parcel is handed between two carriers.

When will tracking start moving?

Orders are processed within 1 to 2 business days. Your tracking number is generated when the label is created, so it can sit at "label created" or "pre-shipment" for a day or two before the carrier scans it in. That is normal and does not mean anything is wrong.

Total estimated delivery is 6 to 9 business days from the day you order.

Tracking has stalled. What should I do?

Tracking commonly pauses for two to three days while a parcel clears a sorting hub or transfers between carriers. If there has been no scan for more than seven days, email us and we will open an enquiry with the carrier on your behalf.

Still stuck?

Email shop@saprora.com with your order number and we will find it for you. We reply within 24 hours, seven days a week.