Refund policy
Refund & Return Policy
Last updated: 15 August 2026
If something isn't right, here is exactly how returns work. No conditions buried in small print.
Return eligibility
- Return requests must be made within 30 days of delivery.
- The item must be in new, unused condition.
- Return the item in its original packaging wherever possible.
Your statutory rights
Nothing in this policy limits the rights you have under the consumer law of your country.
- United Kingdom and EU: you have the right to cancel within 14 days of receiving your order, for any reason, and receive a full refund including the standard outbound delivery cost. Our 30-day window is offered in addition to and not instead of that right.
- Australia and New Zealand: our goods come with guarantees that cannot be excluded under consumer law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.
- United States and Canada: your rights under applicable federal, state and provincial consumer protection law are unaffected by this policy.
How to start a return
Email shop@saprora.com with your order number and, if the item is damaged or faulty, photographs of the issue. We reply within 24 hours, seven days a week. We will review your request and email you return instructions.
Return shipping costs
If your item is damaged, faulty, incorrect or not as described, we cover everything. You will not pay return shipping, and in most cases we will not ask you to ship the item back at all.
For change-of-mind returns outside the statutory cancellation period, the customer is responsible for return shipping. Where return shipping would cost more than the item is worth, we will simply refund you and ask you to keep or responsibly dispose of the item.
Restocking fees
We do not charge restocking fees. There is no fee of any kind for returning an item to us.
Refund processing
Once your return is approved, refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund to your account.
Damaged, faulty or incorrect items
Contact us within 30 days of delivery with photographs of the issue. We will arrange a replacement or a full refund, including any shipping you paid, and we will not ask you to return the damaged item first.
Exchanges and cancellations
We do not offer direct exchanges. If you would like a different item, return the original and place a new order. To cancel, email us as soon as possible. We can cancel free of charge at any point before dispatch.
Contact
Saprora
Najran St. 2, Amman 11118, Jordan
Email: shop@saprora.com
Phone: +962 79 663 8585
Support hours: Sunday to Thursday, 09:00 to 18:00 (GMT+3). Email is monitored seven days a week and answered within 24 hours. Saprora is an online-only retailer based in Amman, Jordan, operated as a sole trader.