Returns & Refunds
Last updated: 15 August 2026
We want you to be happy with what you ordered. If something isn't right, here is exactly how returns and refunds work at Saprora. These terms are identical to our full Refund Policy.
30-day returns
You can return any item within 30 days of delivery. This covers both faulty products and items you simply changed your mind about.
To be eligible, the item must be:
- Returned within 30 days of the delivery date
- In new, unused condition
- In its original packaging wherever possible
Your statutory rights
Nothing here limits the rights you have under the consumer law of your country.
- United Kingdom and EU: you have the right to cancel within 14 days of receiving your order, for any reason, and receive a full refund including the standard outbound delivery cost. Our 30-day window is offered in addition to that right, not instead of it.
- Australia and New Zealand: our goods come with guarantees that cannot be excluded under consumer law, including a replacement or refund for a major failure.
- United States and Canada: your rights under applicable federal, state and provincial consumer protection law are unaffected.
How to start a return
Email shop@saprora.com with your order number, and a photo of the issue if the item is damaged or faulty. We reply to every request within 24 hours and will send you a return authorisation together with the correct return address for your region.
Please do not ship anything back before you have received a return authorisation from us. Returns sent without authorisation cannot be matched to your order and may not be refundable.
Return shipping costs
If your item arrived damaged, faulty, incorrect or not as described, we cover the cost. In most cases we will simply send a replacement or refund you, and you will not need to return the original at all.
Customers cover return shipping on change-of-mind returns outside the statutory cancellation period.
Where return shipping would cost more than the item is worth, we will simply refund you and ask you to keep or responsibly dispose of the item. We would rather do that than have you pay to post something back to us.
Damaged, faulty or incorrect items
Contact us within 30 days of delivery and include photos of the item and its packaging. We will review the claim and either replace the item or refund you in full, including any shipping you paid. For fragile items such as our LED mirrors, please photograph the item inside its packaging before removing it.
Refunds
Once your return is approved, refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the funds to your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, size or colour, return the original (if eligible) and place a new order.
Restocking fees
We do not charge restocking fees. There is no fee of any kind for returning an item to us.
Cancelling an order
Orders can be cancelled free of charge at any time before they ship, which is usually within 1 to 2 business days of ordering. Email us as soon as possible and we will stop the order if it has not yet been dispatched.
Questions
Saprora
Najran St. 2, Amman 11118, Jordan
Email: shop@saprora.com
Phone: +962 79 663 8585
Support hours: Sunday to Thursday, 09:00–18:00 (GMT+3). Email is monitored seven days a week and answered within 24 hours.
Saprora is an online-only retailer based in Amman, Jordan, operated as a sole trader.