Returns & Refunds
Last updated: 1 August 2026
We want you to be happy with what you ordered. If something isn't right, here is exactly how returns and refunds work at Saprora.
30-day returns
You can return any item within 30 days of delivery. This covers both faulty products and items you simply changed your mind about.
To be eligible, the item must be:
- Returned within 30 days of the delivery date
- In new, unused condition
- In its original packaging wherever possible
How to start a return
Email shop@saprora.com with your order number, and a photo of the issue if the item is damaged or faulty. We reply to every request within 24 hours and will send you the correct return address for your region. Please do not ship anything back before you have heard from us.
Return shipping costs
Customers cover return shipping on change-of-mind returns. Original shipping charges are non-refundable where they applied.
If your item arrived damaged, faulty or incorrect, we cover the cost. In most cases we will simply send a replacement and you will not need to return the original at all.
Damaged, faulty or incorrect items
Contact us within a reasonable time of delivery and include photos of the item and its packaging. We will review the claim and either replace the item or refund you in full. For fragile items such as our LED mirrors, please photograph the item inside its packaging before removing it.
Refunds
Once your return arrives and has been inspected, we will email you with the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the funds to your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, size or colour, return the original (if eligible) and place a new order.
Restocking fees
We do not charge restocking fees.
Cancelling an order
Orders can be cancelled free of charge at any time before they ship, which is usually within 1 to 2 business days of ordering. Email us as soon as possible and we will stop the order if it has not yet left the warehouse.
Questions
Email shop@saprora.com. We answer every message within 24 hours.